Frequently Asked Questions

Pricing
Q How much is delivery?
A Delivery to the UK mainland is £5.95 including VAT per 20kg (usually up to 10 bottles) in addition to the product prices. Delivery charges are calculated within the order process and depend upon the total weight of the products, the destination country and the service chosen. The delivery charge is clearly shown on your order summary before you complete your order. The shopping basket total only shows product prices excluding delivery charges.

Q Do you offer discounts?
A For orders of 10 or more items we offer discounts. Please contact us.

Delivery
Q When will my product be delivered?
A This depends upon when you place your order and which country and delivery service you choose during the order process. Your delivery date is shown during the order process as well as in your order confirmation. If you place your order before our cut off time (normally 4pm on working days) your order will be processed and despatched that day. For orders placed after the cut off time your order will be processed and despatched on the next working day. Our standard service level is a next day service for the UK mainland except the Highlands.

Q Can you deliver products outside of the UK?
A We deliver to most EC countries and the US. Large format bottles (Methuselah and above) can only be delivered to UK mainland.

Q Can I choose my delivery date?
A A delayed delivery date is only available for UK mainland destinations and only for dates in the current or following month. At delivery date click on the choose button and select your delivery date.

Q Do you offer a same day delivery service?
A We can deliver same day by special arrangement. Our products are stored at our warehouse in Surrey and therefore the delivery charge will reflect mileage from Dorking. Same day delivery charges start at £20 for local deliveries.

Q Do you deliver at weekends?
A For UK mainland destinations only we can deliver on Saturdays for an additional charge. We do not deliver on Sundays or public holidays in any countries.

Q Does someone need to sign for the products when they are delivered?
A We deliver to business and home addresses. For business addresses a signature is required. For UK mainland home addresses if the product value is over £75 then a signature is required, if less than £75 then you may select the leave safe option at your own risk. This means the driver will leave the consignment in a safe place or with a neighbour and put a card through the door explaining the location. For all other areas a signature is required for all deliveries.

Q How do I place an order for delivery to multiple addresses?
A Our order process is not designed to handle multiple delivery addresses. To place orders for up to five delivery addresses we suggest you place five separate orders. For more than five addresses please contact our customer services team who will assist you.

Q Do you deliver to PO boxes or BFPO addresses?
A We do not deliver to PO or BFPO addresses.

After Sales
Q Does a receipt go with the gift?
A No paperwork with pricing is included with the gift. A receipt is sent by email to the purchaser.

Q Do I get a VAT receipt?
A Shortly after you place your order online you will automatically receive an emailed order confirmation which also acts as your VAT receipt.

Q Do you pass my details on to other companies?
A We only use your details within our own company and with partners such as our carrier and payment provider to fulfill your order. We do not sell or pass on your details to other companies for marketing purposes.

Q Can I track my order?
A On the day we send out your order you will receive an email which has details of your consignment number and our carrier. Use these details to track your consignment on the date it is due for delivery. If you find your consignment is not on schedule please contact us.

Products
Q Do you supply own label champagne?
A We can supply our house champagne with your own label in full colour. The minimum order is 12 bottles. Please contact us for pricing.

Q Is there such a thing as vegetarian champagne?
A During the fining process used to clarify the wine some agents that contain animal products may be used. Egg white or a similar milk-based product can be used which is acceptable to vegetarians. For vegans an inert clay or similar natural substance can be used. Veuve Clicquot state they do not use any animal or dairy products at any stage in their winemaking process.

Q Do you supply quarter or half bottles of champagne?
A We supply quarter (20cl) or half bottles (37.5cl) by special arrangement. Please contact us for details. For case orders, quarters come in cases of 24 and halfs in cases of 12, with a minimum order of 2 cases.

Champagne Information
Q How do I store champagne?
A Bottles are best stored on their sides in dark, cool, dry conditions with no vibrations. The ideal temperature is 10-12 degrees centigrade.

Q How do I serve champagne?
A The ideal serving temperature is 7-9 degrees centigrade. The recommended chilling method is to immerse the bottle in a bucket filled with equal measures of ice and water for 30 minutes. Alternatively leave in the fridge for 3-4 hours. Do not put champagne in the freezer - if it's an emergency, leave only for 10 minutes - don't forget it's there!

Q How much is my bottle of champagne worth?
A The price of a bottle depends very much on how it has been stored as well as the vintage and brand. Unless you can prove to a prospective buyer that it has been stored correctly then it may be difficult to sell your bottle. For further advice contact us.

Q How long can I keep a bottle of champagne?
A All champagne is designed to be consumed when purchased, although this may not be the time for its optimum condition. Generally Non Vintage champagne should be stored for no more than 3 years. Vintage champagne may be kept for up to 15 years and exceptional vintage champagnes for longer. All formats except normal bottles (75cl), Magnums and Jeroboams should be consumed within one year of purchase. The optimum format for long term storage is the Magnum.

General Information
Q When is your office open?
A Our office hours are 9am to 5:30pm on Monday to Friday except public holidays.

Q Can I visit your premises?
A Generally we are unable to receive customers at our offices. If you do wish to visit please contact us first.
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